DELEGATION
To be good is noble, but to teach others how to be good is nobler
and much less trouble. Mark Twain
Imagine an organization
in which each member had an equal amount of responsibility whether
the president, treasurer or member who just joined two months ago. Sound
like a dream? Delegation can make such dreams come true. When delegation
is used effectively, you can see drastic changes within your group:
higher retention rates, better quality events and more free time for
yourself. How does one go about utilizing the magic of delegation? Contrary
to popular belief, you do not need to have a magic wand (or an iron
hand) to be a successful delegator. You just need to remember a few
tips and practice, practice, practice.
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Trust. If you feel that in order for something to be done right it must be
done by you, you are not placing much trust in your group members. You need to believe in them and their abilities to successfully complete
tasks. Remember, if they are motivated enough to volunteer time for
your organization, chances are they are able and willing to take on
some responsibility.
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Teach. Delegation permits others to learn and grow within your organization.
By allowing them to hold responsibility and complete tasks, you are
teaching your members skills in motivation, responsibility and time
management skills that will help them the rest of their lives.
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Leave
them alone. Once you have delegated a task, do not look over their
shoulders to make sure it is getting done. Instead, set up a system
from the start to determine how progress will be measured. For example,
have them report their progress in each weekly meeting. Or set up
a special meeting at regular intervals with the committee chairperson
to discuss progress.
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Be
supportive. To make delegation work, do not assign tasks with a fend
for yourself attitude. Provide resources and be available to
answer questions when they need you. Think of what you would need
had the task been assigned to you and try to have those materials
or information available.
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Flattery
will get you everywhere. Compliment your taskmasters whenever
you can. Encourage them and let them know they are doing a good job.
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Include
everyone. If you are the president, do not delegate tasks just to
your vice president. Involve all members of your group, even those
lowest on the totem pole. Not only will this serve to increase their
involvement, it may improve their self-esteem as well.
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Dont
delegate everything. Do not delegate jobs you would not be willing
to do yourself. Also, if you feel a job is far too important to delegate
to someone else, take a moment to consider the worst that could happen. If the worst is truly detrimental (i.e. could cause the fall of the
group), you may choose not to delegate the project at all.
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Talk. Discuss time involvement, project type and other aspects of the task
you are delegating with your members (or specifically with the one
to whom you plan to delegate). If he does not have the time to do
a good job or does not believe in the project, consider finding someone
else for the job.
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Give
the gift of time. With a bit of extra time, you have some room to
handle any unexpected problems. Whenever possible, avoid giving already
collapsing problems to your members. Deadlines are good, but usually
serve a better function if they allow a bit of workable time.
You may find some
people who are overly cautious when delegated a task. They may appear
at all times asking every question imaginable. If this happens, tell
the member that the next time she has a question for you, she should
bring with it three possible answers rated in order by preference. She
will probably generate the correct answer by herself, which will increase
her self-confidence and free up some of your time as well.
To make the delegation
process as successful as possible, it helps a great deal to develop
similar philosophies, goals and values among your group members. This
will help build trust in your members and allow you to delegate with
confidence.
References:
Alexander,
R. (1992). Common-Sense Time Management. NY: AMACOM. Wilson, S.B. (1994). Goal Setting. NY: AMACOM.
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